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There are no changes to the accessibility of your storage unit, and you are welcome to visit your storage anytime. However, for your safety and the safety of others, we request that you visit the facility alone and limit the duration of your visit in the facility to a maximum of 30 minutes and continue to practice safe-distancing.
Yes, our reception office will remain open from 9am to 6pm on Mondays to Fridays and 9am to 1pm on Saturdays. The office will be closed on Sundays and Public Holidays.
For your safety and that of our employees, we will be enforcing the following precautionary and safe-distancing measures at our reception offices:
All visitors are required to declare if they have been issued any ‘Stay Home’ notices and/or are under any quarantine order by the Government. We reserve the right to turn away any visitors who are found to be in breach of above.
Although you are still able to make payments at the reception, we strongly advise that you make payment via our website or AXS online. This will ensure that we minimise movement in accordance to the Circuit Breaker measures.
Yes, e-Valet is fully operational.
Yes. Our staff will send all relevant documents via email for your reference in an effort to minimise face-time. You will be referred to the relevant facility staff to guide you on the process thereafter.
Yes, you may move-in/out during this period.
Routine cleaning and disinfecting of high-touch areas are scheduled to take place 4 times a day.
Only a specified number of people (including staff) are allowed in the reception office at any given time.
In accordance to measures implemented by the government, you are required to wear a mask at all times.
Yes, temperature of all visitors to the reception office will be taken. All visitors are to fill out the contract tracing form upon arrival. We reserve the right to turn away customers who are unwell or those who have a temperature reading above 37.5°C.
We will escalate your request to the management and will revert in due course.
Only buildings that are owned by Extra Space (BKR, ELK, KWY, MMR & AMK) qualify for the property tax rebates granted by IRAS. The full amount of tax rebates will be passed down to all customers in due course, as mandated by the government. Unfortunately, for leased properties (TPY, IMM, WDL, TGR & WCT), Extra Space will not be receiving any property tax rebates from IRAS, thus we are not able to pass down any forms of to our customers from these facilities. We will escalate your request to the management and will revert in due course.
Unfortunately, your payment will not be automatically deferred during this period.
To help you through these trying times, the company would advise you to downsize your unit or to terminate your unit during this period, and re-sign a new contract with Extra Space once the situation improves.
You will be required to provide us with supporting documents showing your loss of income due to Covid-19. Your payment will be deferred for a maximum of 1 month, subject to approval by the management.
You will be notified of your approval status within 5 working days.
We will bring this matter up to the management and will revert in due course.
Please contact [facility]@extraspaceasia.com at least 7 working days in advance of your payment due date.
Yes, the total deferred amount will be factored into the invoice following the deferment period.