This privacy policy applies to the Extra Space Asia Group of companies which are established in Singapore (“Extra Space Asia”, “we”, “us” or “our”). This policy explains how Extra Space Asia collects and handles personal data through your use of our products, services, website, and mobile applications (collectively, “Services“) in accordance with the requirements of the Personal Data Protection Act 2012 of Singapore and other applicable laws.
Please read this privacy policy carefully. By using our Services, you are deemed to have read, understood and accepted the terms and conditions of this privacy policy.
In this policy, “personal data” means any data or information that we have or are likely to have access which can be used to identify you or from which you are identifiable.
Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include:
We collect personal data in the following ways:
We may also collect personal data if it is required under applicable laws or by relying on legitimate interests or other exemptions under applicable laws.
You are under no obligation to provide personal data to us. However, if you choose to withhold the requested personal data, you may not be able to use certain aspects of our Services.
You must ensure that all personal data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with Services you have requested, or to process any requests and applications you may have made to us.
The personal data that we collect is used for the following purposes:
Extra Space Asia respects the confidentiality of the personal data you have provided to us and will take care to allow your personal data to be accessed only by those who require access to perform their tasks and duties, and to share personal data only with third parties who have a legitimate purpose for accessing the same. We will not sell or rent your personal data to third parties.
We will only share your personal data in the following circumstances:
When your personal data is shared with third parties, we will take the required contractual, technological and organisational measures to safeguard your personal data and ensure that it is processed by such third parties only to the extent necessary.
To facilitate our operations, the personal data which you provide to us may be transferred, stored and/or processed in a country other than Singapore where Extra Space Asia is based. These countries may have data protection laws which are different from the laws of your country. However, regardless of where the personal data is located, we will take measures to ensure that:
If you have an account with us for the Services, you may access, review, change or delete any personal data associated with your account for the Services by logging into your account and editing such information as required.
Alternatively, you may submit a access request to our Data Protection Officer at the contact details provided below and we will provide you with access to your personal data or other appropriate information on your personal data in accordance with the requirements of the PDPA and other applicable laws. We may charge for such requests in accordance with the requirements of the PDPA. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.
You may withdraw consent to our use of your personal data by logging into your account for the Services and adjusting the settings, or in the alternative, by contacting our Data Protection Officer at the contact details provided below.
Please note that if you withdraw your consent to our use of some or all of your personal data or choose to delete your personal data, we may not be able to provide with you with certain aspects of our Services or may not be in position to continue with the provision of our Services.
We have implemented appropriate technology and operational security to protect the personal data in our possession or under our control and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.
While we will make every effort to ensure our system is a secure as possible, no electronic transmission over the internet or information storage technology is entirely secure against hackers and other cyber threats. The security of our Services and your account also depends on you. In this respect, you agree to:
We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, account or reporting obligations. We will cease to retain personal data, including face data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and such retention is no longer necessary for legal or business purposes. While retention periods will vary depending on the type of information, our typical retention periods are described below:
Cookies may be used on our website and software applications. A cookie is a small file which asks permission to be placed on your device. Once you agree, the file is added and the cookie helps analyse traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.
We use traffic log cookies to identify which aspects of our website and software applications are being used. This helps us analyse data about traffic and improve our website and software applications in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website and software applications, by enabling us to monitor which parts of our website and software applications you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website and software applications.
Because we want your experience on our website and software applications to be as informative and resourceful as possible, we may provide a number of links to third party websites. We assume no responsibility for the information practices of these third party websites that you are able to access through ours. When a visitor to our website links to these third party websites, our privacy practices no longer apply. We encourage you to review each third party website’s privacy policy before disclosing any data.
If you have any concerns or further queries about how Extra Space Asia are handling your personal data, or any problem or complaint about such matters, please contact our Data Protection Officer at dpo@extraspaceasia.com or by post at 301 Boon Keng Road Singapore 339779.
As part of our efforts to ensure that we properly manage, protect and process your personal data, we will be reviewing our policies, procedures and processes from time to time. We reserve the right to amend and update the terms of this privacy policy at without prior notice. The amended privacy policy will be posted here and on our website. You are encouraged to review this privacy policy regularly to ensure that you are well informed of our latest policies, procedures and processes in relation to personal data protection. Your continued used of our Services shall constitute your agreement to be bound by the amended privacy policy.