This privacy policy applies to the Extra Space Asia Group of companies which are established in Singapore (“Extra Space Asia”, “we”, “us” or “our”). This policy explains how Extra Space Asia collects and handles personal data through your use of our products, services, website, and mobile applications (collectively, “Services“) in accordance with the requirements of the Personal Data Protection Act 2012 of Singapore and other applicable laws.

Please read this privacy policy carefully. By using our Services, you are deemed to have read, understood and accepted the terms and conditions of this privacy policy.

YOUR PERSONAL DATA

In this policy, “personal data” means any data or information that we have or are likely to have access which can be used to identify you or from which you are identifiable.

Depending on the nature of your interaction with us, some examples of personal data which we may collect from you include:

  • Your name and identification information such as your passport or identity card details;
  • Contact information such as your address, email address or telephone number;
  • Nationality, gender, date of birth, marital status;
  • Biometric information, such as face data extracted from a photograph or image supplied by you;
  • Photographs and other audio-visual information;
  • Employment information.
  • Financial information such as credit card numbers, debit card numbers or bank account information.
  • Information about your use of and interaction with our Services such as your device Internet Protocol (IP) address, device name, operating system version, the time and date of access, and other usage statistics.

COLLECTION OF PERSONAL DATA

We collect personal data in the following ways:

  • When you provide your personal data to us. For instance, when you provide forms or documents to us, or when you establish an account to use our products and services.
  • When you use our Services or interact with us. For instance, when you use our website or software applications, when you request that we contact you, or when you respond to our promotions and other initiatives.
  • When you provide personal data of other individuals (such as a family member, employee or authorised representative of your company) to us. In doing so, you represent and warrant that you have obtained all necessary consents for our collection, processing, use and disclosure of their personal data as set out in this privacy policy, and that you have made such individual aware of all matters set out in this privacy policy.
  • From other sources (such as our service providers, business partners or other users) in accordance with applicable laws.

We may also collect personal data if it is required under applicable laws or by relying on legitimate interests or other exemptions under applicable laws.

You are under no obligation to provide personal data to us. However, if you choose to withhold the requested personal data, you may not be able to use certain aspects of our Services.

You must ensure that all personal data submitted to us is complete, accurate, true and correct. Failure on your part to do so may result in our inability to provide you with Services you have requested, or to process any requests and applications you may have made to us.

USE OF PERSONAL DATA

The personal data that we collect is used for the following purposes:

  • Performing obligations in the course of or in connection with our provision of the services and/or goods requested by you.
  • To verify your identity and to prevent and detect fraud.
  • Responding to, handling, and processing queries, requests, applications, complaints, and feedback from you.
  • Managing your relationship with us.
  • Processing payment or credit transactions.
  • To keep you informed of the products and services we offer that may be of interest to you.
  • For general management and reporting purposes, such as invoicing and account management.
  • For ensuring the safety and security of our Services, properties, and systems.
  • For resolving any problems or disputes in relation to our Services.
  • Complying with any applicable laws, regulations, codes of practice, guidelines, or rules, or to assist in law enforcement and investigations conducted by any governmental and/or regulatory authority.
  • If you have submitted an application to us for employment or internship, for the purposes of processing your application and assessing your suitability.
  • Transmitting to any unaffiliated third parties including our third party service providers and agents, and relevant governmental and/or regulatory authorities, whether in Singapore or abroad, for the aforementioned purposes.
  • All other incidental business purposes related to or in connection with the above.

DISCLOSURE OF PERSONAL DATA TO THIRD PARTIES

Extra Space Asia respects the confidentiality of the personal data you have provided to us and will take care to allow your personal data to be accessed only by those who require access to perform their tasks and duties, and to share personal data only with third parties who have a legitimate purpose for accessing the same. We will not sell or rent your personal data to third parties.

We will only share your personal data in the following circumstances:

  • With third party identity verification services in order to verify your identity and to prevent and detect fraud. For instance, if you have signed up to use the Extra Space Express application, we use Jumio Corporation (“Jumio“), a third party identity verification service provider, to verify your identity. Jumio will verify your identity using biometric data that is obtained from photographs and identification documents supplied by you. Jumio will permanently destroy such biometric data in its possession and control within 3 years after you first provided those photographs and identification documents. For more information on how Jumio collects, processes, stores, retains and deletes your personal data, please refer to its privacy policy at https://www.jumio.com/privacy-center/privacy-notices/online-services-notice/.
  • With our affiliates and third party service providers who assist us in our business activities and/or providing the Services.
  • With parties involved in a transaction involving the purchase, sale, lease, merger or amalgamation or any other acquisition, disposal or financing of our business.
  • With our professional advisors such as our auditors and lawyers.
  • With law enforcement, officials, or other third parties when we are compelled to do so by a subpoena, court order, or similar legal procedure, or when we believe in good faith that the disclosure of personal data is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our user agreements or any other applicable policies.
  • Any other party to whom you authorise us to disclose your personal data.

When your personal data is shared with third parties, we will take the required contractual, technological and organisational measures to safeguard your personal data and ensure that it is processed by such third parties only to the extent necessary.

INTERNATIONAL TRANSFERS

To facilitate our operations, the personal data which you provide to us may be transferred, stored and/or processed in a country other than Singapore where Extra Space Asia is based. These countries may have data protection laws which are different from the laws of your country. However, regardless of where the personal data is located, we will take measures to ensure that:

  • all transfers of personal data comply with applicable data protection laws; and
  • your personal data will be protected to the standard required under applicable data protection laws.

ACCESS TO AND CORRECTION OF PERSONAL DATA

If you have an account with us for the Services, you may access, review, change or delete any personal data associated with your account for the Services by logging into your account and editing such information as required.

Alternatively, you may submit a access request to our Data Protection Officer at the contact details provided below and we will provide you with access to your personal data or other appropriate information on your personal data in accordance with the requirements of the PDPA and other applicable laws. We may charge for such requests in accordance with the requirements of the PDPA. If a fee is to be charged, we will inform you of the amount beforehand and respond to your request after payment is received.

WITHDRAWAL OF CONSENT

You may withdraw consent to our use of your personal data by logging into your account for the Services and adjusting the settings, or in the alternative, by contacting our Data Protection Officer at the contact details provided below.

Please note that if you withdraw your consent to our use of some or all of your personal data or choose to delete your personal data, we may not be able to provide with you with certain aspects of our Services or may not be in position to continue with the provision of our Services.

SECURITY AND PROTECTION OF PERSONAL DATA

We have implemented appropriate technology and operational security to protect the personal data in our possession or under our control and to prevent unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

While we will make every effort to ensure our system is a secure as possible, no electronic transmission over the internet or information storage technology is entirely secure against hackers and other cyber threats. The security of our Services and your account also depends on you.  In this respect, you agree to:

  • take steps to secure your computer and other devices.
  • make full use all of the tools which we provide to secure our Services and your account.
  • use secure passwords and maintain the confidentiality of such passwords.

RETENTION OF PERSONAL DATA

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, account or reporting obligations. We will cease to retain personal data, including face data, as soon as it is reasonable to assume that the purpose for collection of such personal data is no longer being served by such retention, and such retention is no longer necessary for legal or business purposes. While retention periods will vary depending on the type of information, our typical retention periods are described below:

  • Account information such as your name, contact information, biometric information, are retained until you choose to close your account.
  • Contact information that we collect for marketing purposes are retained until you unsubscribe from our marketing lists.
  • Information collected via technical means such as cookie and other analytical tools are kept for a period of 1 year from expiry of the cookie.
  • Personal information that we collect to comply with our legal obligations (such as tax, financial or anti-money laundering laws) may be retained after closure of your account for as long as required under such laws.

COOKIES AND RELATED TECHNOLOGIES

Cookies may be used on our website and software applications. A cookie is a small file which asks permission to be placed on your device. Once you agree, the file is added and the cookie helps analyse traffic or lets us know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which aspects of our website and software applications are being used. This helps us analyse data about traffic and improve our website and software applications in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website and software applications, by enabling us to monitor which parts of our website and software applications you find useful and which you do not. A cookie in no way gives us access to your device or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website and software applications.

Because we want your experience on our website and software applications to be as informative and resourceful as possible, we may provide a number of links to third party websites. We assume no responsibility for the information practices of these third party websites that you are able to access through ours. When a visitor to our website links to these third party websites, our privacy practices no longer apply. We encourage you to review each third party website’s privacy policy before disclosing any data.

CONTACT US

If you have any concerns or further queries about how Extra Space Asia are handling your personal data, or any problem or complaint about such matters, please contact our Data Protection Officer at dpo@extraspaceasia.com or by post at 301 Boon Keng Road Singapore 339779.

AMENDMENTS AND UPDATES

As part of our efforts to ensure that we properly manage, protect and process your personal data, we will be reviewing our policies, procedures and processes from time to time. We reserve the right to amend and update the terms of this privacy policy at without prior notice. The amended privacy policy will be posted here and on our website. You are encouraged to review this privacy policy regularly to ensure that you are well informed of our latest policies, procedures and processes in relation to personal data protection. Your continued used of our Services shall constitute your agreement to be bound by the amended privacy policy.

Extra Space and its agents may from time to time request such information (including your name, mailing address, e-mail address, type of request or other information) to provide you with a service or correspondence such as newsletters or promotional materials, or inform you of additional information and services, or to contact you regarding changes to the contents of this website. We may also use such information for any other purposes for which we have obtained your consent.

However, if you have registered your telephone number with the national Do Not Call (DNC) Registry, we will not send you promotional or marketing messages via your telephone unless you have provided Extra Space with your consent to do so. If you have previously provided Extra Space with such consent, then unless this is withdrawn, we may continue to send promotional and marketing messages via your telephone.

You may send us an email to promotions@extraspace.com.sg if you wish to access and/or correct your personal information provided earlier. You may also at any time choose not to receive such updates by sending us an email at info@extraspaceasia.com to inform us of your decision. Please give Extra Space and its agents a reasonable amount of time to attend to your request as Extra Space and its agents may at times, receive large volumes of email requests of varying nature. To safeguard your personal data, all electronic storage and transmission of personal data are secured with the appropriate security technologies, Extra Space and its agents use reasonable endeavour to protect personal information from loss, misuse and alteration. Only authorized employees of Extra Space and its agents who are bound by Extra Space confidentiality obligations will have access to your personal information.

By accessing this website and obtaining the facilities, products or services offered through this website, you agree that Singapore law shall govern such access and the provision of such facilities, products and services and you agree to submit to the exclusive jurisdiction of the Singapore courts

This website may contain links to third-party websites whose data protection and privacy policies and practices differ from Extra Space and its agents’. Extra Space and its agents are not responsible for the content and privacy policies and practices of third-party websites.

Extra Space reserves the right to amend this Privacy Statement from time to time without prior notice to you. Should there be any amendments, the revised statement will be posted on this website and shall only apply to data collected after the effective date of the revised statement. Your continued use of this website following any privacy statement posted will constitute your agreement to the new Privacy Statement as amended.